Managed Detection & Response (MDR)
Help to evaluate, onboard and integrate a managed detection and response service, so a specialist team watches your environment and responds when an attack is found.
- NIST CSF 2.0 functions
- Detect Respond
- Relevant for
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- Banking and financial services
- Telecommunications
- Government and public sector
- Oil and gas
Overview
Many organizations cannot staff a security operations team around the clock. Alerts arrive at night and at weekends, and attackers choose those hours on purpose.
An MDR service gives you specialists who watch for attacks and act on them. We help you decide what to hand over, choose a provider and connect it properly to your own tools and incident process.
What you get
- Monitoring by a specialist team, without building your own full security operations team
- Clear roles for what the provider does and what your team decides
- Provider tools integrated with your endpoints, identities and SIEM
- An incident process that works across your team and the provider
What we cover
- Provider requirements and shortlist
- Service levels, response actions and escalation paths
- Onboarding of endpoints, identity and log sources
- Integration with your ticketing, SIEM and incident plan
- Reporting and review meetings
- Exit and data handling terms
How we work
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Define
We agree what you need monitored, what the provider may do on your behalf and what must stay with your team.
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Evaluate
We compare providers against those requirements and recommend one, with the reasons.
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Onboard
We connect your endpoints, identities and logs, test alerting and agree escalation contacts.
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Hand over
We document the shared incident process and run a joint exercise with your team and the provider.
Deliverables
- MDR requirements and provider comparison
- Responsibility matrix between the provider and your team
- Onboarded and tested service
- Joint incident procedure and exercise report
Questions buyers ask
Does an MDR service replace our security team?
No. The provider detects and responds within the limits you agree. Your team still decides on business-impacting actions, such as shutting down a system.
Related offerings
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EDR / XDR
Detection and response across endpoints, identities, email and cloud in one platform, designed, deployed and tuned for your environment.
NIST CSF function: Detect NIST CSF function: Respond -
Security Information & Event Management (SIEM)
Central collection, correlation and investigation of security logs, with use cases built around your real risks and regulatory needs.
NIST CSF function: Detect NIST CSF function: Respond -
Cyber Crisis Tabletop Exercises
Realistic incident scenarios run with technical and management teams to test plans, decisions and communication before a real crisis.
NIST CSF function: Respond NIST CSF function: Recover